Can the computer be switched on? *
Does the monitor display correctly? *
Does windows start normally? *
Please choose Yes, no problems Yes, but I receive an error message No, black screen No, blue screen
Are you able to log in? *
I receive the following error message *
Please make sure the cables are connected properly. If this does not resolve the problem please specify the information required below. We'll resolve the matter as soon as possible. In the meantime you can continue your work on a different computer.
Please make sure the cables are connected properly. If this does not resolve the problem please specify the information required below. We'll resolve the matter as soon as possible. In the meantime you can continue your work on a different computer.
Please make sure the cables are connected properly. If this does not resolve the problem please specify the information required below. We'll resolve the matter as soon as possible. In the meantime you can continue your work on a different computer.
You mistyped your username and/or code. Make sure capslock is not enabled and the specified domain is LOCALLAN. If this doesn't resolve the problem, please specify the required information below. We will contact you and supply you with a new code.
You have mistyped your code 5 consecutive times. For security reasons your acount has been locked out. This lasts for the next 25 minutes. If you're unable to log in after this period please specify the required information below. We will contact you and supply you with a new code.
Your computer is not connected to the network. Please make sure your computer is connected to a wall outlet. If the computer is connected, please specify the information required below. We'll resolve the matter as soon as possible. In the meantime you can continue your work on a different computer.
To repair a software malfunction, we need the following information:
Please tick the software package which malfunctions: *
Please decribe the malfunction and your last 2 actions before the malfunction started *
Please specify the requested information below.We'll resolve the matter as soon as possible. In the meantime you can continue your work on a different computer.
Please make sure the monitor is connected to the computer, and if the computer is switched on. If this is the case please fill in the requested information below. We'll resolve the matter as soon as possible. In the meantime you can continue your work on a different computer.