helpdesk2

Can the computer be switched on? *

Yes

No

Does the monitor display correctly? *

Yes

No

Does windows start normally? *

Are you able to log in? *

I receive the following error message *

Unable to log on to your domain. Incorrect user name and/or code.

Unable to log in because the domain is unavailable.

Your account has been locked out. Please contact your system administrator.

Please make sure the cables are connected properly. If this does not resolve the problem please specify the information required below. We'll resolve the matter as soon as possible. In the meantime you can continue your work on a different computer.

Your name *

Username *

PC-number *

Room number *

Phone number *

Please make sure the cables are connected properly. If this does not resolve the problem please specify the information required below. We'll resolve the matter as soon as possible. In the meantime you can continue your work on a different computer.

Your name *

Username *

PC-number *

Room number *

Phone number *

Please make sure the cables are connected properly. If this does not resolve the problem please specify the information required below. We'll resolve the matter as soon as possible. In the meantime you can continue your work on a different computer.

Your name *

Username *

PC-number *

Room number *

Phone number *

You mistyped your username and/or code. Make sure capslock is not enabled and the specified domain is LOCALLAN. If this doesn't resolve the problem, please specify the required information below. We will contact you and supply you with a new code.

Your name *

Your username *

PC-number *

Phone number *

You have mistyped your code 5 consecutive times. For security reasons your acount has been locked out. This lasts for the next 25 minutes. If you're unable to log in after this period please specify the required information below. We will contact you and supply you with a new code.

Your name *

Your username *

PC-number *

Phone number *

Your computer is not connected to the network. Please make sure your computer is connected to a wall outlet. If the computer is connected, please specify the information required below. We'll resolve the matter as soon as possible. In the meantime you can continue your work on a different computer.

PC-number *

Room number *

To repair a software malfunction, we need the following information:

Your name *

Username *

PC-number *

Room number

Phone number *

Please tick the software package which malfunctions: *

Please decribe the malfunction and your last 2 actions before the malfunction started *

Please specify the requested information below.We'll resolve the matter as soon as possible. In the meantime you can continue your work on a different computer.

Your name *

Username *

PC-number *

Room number

Please make sure the monitor is connected to the computer, and if the computer is switched on. If this is the case please fill in the requested information below. We'll resolve the matter as soon as possible. In the meantime you can continue your work on a different computer.

Your name *

Username *

PC-number *

Monitornumber *

Room number