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Customer Survey Form
I interact with Swagelok Alabama in the following area(s) *
Date Submitted
*
mm/dd/yyyy
Your Company Name
*
Your Name
*
Your Job Title
*
Your Location
*
Your Phone or Email
*
I am providing feedback on my recent
[Choose the following area(s)]
*
Quote
Order
Invoice
(More than one choice may be selected)
QUOTES
How satisfied were you with the speed of receiving your quote?
*
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
N/A
Did the quote include all the information you needed to make a decision?
*
1 - No
2 - Slightly
3 - Somewhat
4 - Mostly
5 - Yes Completely
N/A
How would you rate the overall customer service quality?
*
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
N/A
ORDERS
How easy was it to place your order?
*
1 - Very Difficult
2 - Difficult
3 - Neutral
4 - Easy
5 - Very Easy
N/A
How clear and timely was communication during your order process (e.g. confirmations, updates, or follow-ups)?
*
1 - Very Unclear/Delayed
2 - Unclear/Delayed
3 - Neutral
4 - Clear/Timely
5 - Very Clear/Timely
N/A
How satisfied are you with the overall ordering experience and quality of customer service?
*
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
N/A
INVOICES
How easy was it to understand your invoice?
*
1 - Very Difficult
2 - Difficult
3 - Neutral
4 - Easy
5 - Very Easy
N/A
Was your invoice accurate and free of errors?
*
1 - No - Significant Issues
2 - No - Minor Issues
3 - Somewhat
4 - Mostly Yes
5 - Yes
N/A
How satisfied were you with the timing of receiving your invoice?
*
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
N/A
Please share additional comments and thoughts with us.
Your feedback is very valuable.
*
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