Forms Management System:
Sending e-mail messages (sender)
This document explains the way how Formdesk sends e-mail messages.
If, while setting up an email message, you specify a sender other than firstname.lastname@example.org then this message would probably be marked as spam. The mail server of Formdesk is not authorized to send e-mail messages from your e-mail address. You can, however, grant Formdesk permission to send messages from your e-mail address. You do this by including Formdesk in the so-called SPF record of the domain (= part behind @) of the sender e-mail address. This manual explains how.
You may wonder whether it is safe to include Formdesk in your SPF record(s). Is it possible for other Formdesk users to legitimately send messages from your email address, or for colleagues to use each other's email addresses?
Because each email address for each form must be verified (using a code sent to this address), it’s not possible for someone who doesn’t have access to this mailbox to use this address as sender.
Optionally, it is possible to have e-mail messages signed by means of DKIM. This is also further explained in this manual.
This document covers the following:
The SPF record is part of a common database (called DNS) specifying which mail servers are authorized to send e-mail messages on behalf of a particular domain.
When creating an SPF record for Formdesk, you use the following values:
"v=spf1 include:spf.formdesk.com ~all"
Avoid creating more than one TXT record for SPF. You can use multiple values in the same record with an include statement:
Is your SPF record:
"v=spf1 a mx ip4:220.127.116.11 ~all"
Then change it to:
"v=spf1 a mx ip4:18.104.22.168 include:spf.formdesk.com ~all"
if Formdesk is correctly included in your SPF record.
Optionally, it is possible to sign e-mail messages using DKIM. If you add the following CNAME record to the DNS of the sender domain, Formdesk will automatically detect this and sign the email message.
When creating the CNAME DKIM record for Formdesk, use the following values:
Depending on your DNS provider, you may need to add a period at the end of your CNAME record. Some providers add this period automatically, so you may want to refer to their documentation.
the CNAME DKIM record, enter "formdesk" in the selector.
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