Use your own email address as sender

General

To have Formdesk sent e-mail messages from your e-mail address, 2 steps must be taken:

1. Formdesk must be authorized to send e-mail messages from the domain (= part after @) of your e-mail address
2. You must prove that the specific e-mail address is yours by verifying it

Because Formdesk's mail server is not authorized to send e-mail messages from your e-mail address, it must be authorized to do so. This can be done through SPF or through SMTP.

Authorize through SPF

The SPF record is part of a general database (called DNS) which states which mail servers are authorized to send e-mail messages on behalf of a particular domain. Of course you must have access to the DNS to add the SPF record.

When creating an SPF record for Formdesk, use the following values:

Authorize through SMTP

There are several reasons why you may not want to include Formdesk in your SPF record. For example, if the domain of the e-mail address does not belong to you or your organization, such as a @gmail.com address. Another reason may be that an SPF record is limited to the registration of a maximum of 10 mail servers. In these cases you are dependent on authorization through SMTP.

Authorizing through SMTP means that you register credentials to access data to your mail server or e-mail address in Formdesk. Formdesk can then connect to the relevant mail server to send out e-mail messages.

You can create one or more SMTP profiles in the account details, tab SMTP (see screenshot).

Verify Email Address

If Formdesk is authorized to send messages from your e-mail address, others must be prevented from using it too. That is why Formdesk will send a verification code to this address when setting up the e-mail address. This must be done for each form when setting up an email message. However, if another message is found within your forms where this e-mail address has already been verified, verification is not necessary again.

E-mail flow